Once your order is placed, we prepare it with care within 2-3 business days. Shipping times may vary by location:

• Domestic orders: Arrive within 3-7 business days
• International orders: Typically take 10-15 business days
• You’ll receive tracking information as soon as your order is on its way.

Yes, we offer complimentary shipping on domestic orders over $100. International shipping fees are calculated at checkout.

Yes, we ship worldwide to bring Santu to your doorstep. International shipping fees and estimated delivery times are calculated at checkout. Customs fees may apply depending on your location.

If your order hasn’t arrived within the estimated timeframe, please check your tracking information. If you still need assistance, reach out to our Customer Care Team—we’re here to help!

If your order seems to be missing, first check your tracking information for any updates. If your package is still unaccounted for, please contact our Customer Care Team at info@santubeauty.com, and we’ll work with you to resolve the issue.

We want you to be completely satisfied with your Santu experience. If for any reason you’re not, we accept returns on eligible items within 30 days of purchase. Products must be unused and in their original packaging. Please reach out to our Customer Care Team at info@santubeauty.com for guidance on the return process.

To start a return, please contact our Customer Care Team at info@santubeauty.com with your order details. We’ll provide instructions to ensure a smooth return process.

We’re so sorry to hear this! Any issues with your order should be sent to our Customer Care Team within 2 weeks of delivery. You can reach us at info@santubeauty.com.

At this time, we only offer refunds on eligible items rather than exchanges. If you’d like a different product, please initiate a return and place a new order.

Yes, you may return either the entire set/collection or individual items. If a promotional code was applied to your purchase, any refund or gift card issued will reflect the prorated discount for each item you’re returning. Sets and collections will be refunded based on either the individual discounted value or divided evenly by the number of items within the set. If you have any questions about your return, our support team is here to help—please reach out via email at info@santubeauty.com.

We handle refunds and returns exclusively for purchases made directly on our website. If you bought Santu from one of our authorized retailers, please contact them directly for assistance with your return. Need further support? We’re here for you! Feel free to reach out at info@santubeauty.com.

We understand that plans can change. Please contact our Customer Care Team at info@santubeauty.com as soon as possible if you need to adjust or cancel your order. While we’ll do everything we can to accommodate, changes can only be made before an order has shipped.

Please contact us immediately at info@santubeauty.com if you realize there’s an error with your shipping address. We’ll do our best to assist, but updates may not be possible once the order has shipped.

We’re here to resolve any issues with your order. Please reach out to our Customer Care Team at info@santubeauty.com within 2 weeks of receiving your package, and we’ll make it right.

Santu products combine the wisdom of Mexican heritage with modern body care, using natural, sustainably sourced ingredients. We are committed to offering authentic products that nurture both body and spirit.

We prioritize sustainability at every stage of production, working with local artisans who use environmentally friendly methods. Our ingredients are biodegradable, and our packaging is designed to minimize our environmental footprint.

Our products are lovingly crafted in Mexico, with ingredients sourced locally to honor traditional practices. We’re committed to sharing the beauty of Mexican heritage with you.

Yes! Our products are made with natural, soothing ingredients like Copal oil and shea butter, known for their gentle and nourishing properties. However, we recommend doing a patch test if you have particularly sensitive skin.

Our bodycare rituals are designed to create intentional moments of self-care. Detailed instructions are included with each product, guiding you in incorporating Santu into a mindful daily routine.

Our products are designed to be used in your everyday rituals. Whether you’re exfoliating with our scrubs or hydrating with our lotions, take a moment to center yourself and focus on self-care. Each product is crafted to nourish and rejuvenate your body while providing a mindful experience.

Copal oil is a revered, natural resin oil derived from the Copal tree, which has deep cultural and spiritual significance in Mexican tradition. Known for its soothing, anti-inflammatory, and purifying properties, Copal oil is often used in wellness rituals to create calm, renewal, and connection.

Copal oil has been used for centuries in Mexican rituals for its calming and healing properties. It soothes the skin, helps reduce inflammation, and promotes relaxation, making it an essential part of our bodycare formulas.

We work directly with artisans in Mexico to source our ingredients, supporting job creation and helping to preserve traditional methods of production. Every purchase you make helps sustain these communities and their cultural heritage.

Yes, all of our products are cruelty-free. We do not test on animals, and we ensure that our ingredients are ethically sourced.

We use a blend of natural essential oils, natural fragrances, and parfums to scent our products. Each fragrance is carefully selected to enhance your sensory experience with warmth and subtlety.

Yes, we are committed to using eco-friendly packaging wherever possible. Our goal is to reduce waste and minimize our environmental impact, ensuring that our products are as kind to the planet as they are to your skin.

We currently don’t have ongoing discounts, but exciting offers are available to our newsletter subscribers! Sign up to receive updates on exclusive promotions, product launches, and more.

Our Customer Care Team is here to help with any questions or concerns. Please email us at info@santubeauty.com, or use the contact form on our website. We respond within 24-48 hours and are committed to making your experience with Santu fulfilling.

For any additional inquiries, please don’t hesitate to contact us. Our Customer Care Team is happy to provide the information you need.